FAQ

1. What does Spark Mall sell?

Spark Mall sells bed sheet sets across multiple collections.

2. Do you ship within the United States?

Yes, Spark Mall ships within the United States only.

3. Do you offer free shipping?

Yes. We offer FREE shipping on all orders within the USA.

4. What is your order cut-off time?

Our order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
Orders placed after this time are processed on the next business day.

5. How long does order processing take?

Orders are processed within 1–2 business days, Monday through Friday (excluding public holidays).

6. How long does delivery take?

The estimated delivery time is 7–12 business days (Monday – Friday) from the date the order is processed.
Delivery times may vary due to location, carrier delays, or holidays.

7. Which shipping carriers do you use?

We ship using reliable carriers such as USPS, UPS, FedEx, and other trusted regional carriers when needed.

8. Will I receive tracking information?

Yes. Once your order is shipped, you will receive an email with tracking details.

9. Can I cancel or change my order?

Orders can be canceled or changed before they are shipped. Once shipped, orders cannot be modified.

10. Do you accept returns?

Yes. Returns are accepted according to our Return & Refund Policy available on our website.

11. What if I receive a damaged or incorrect order?

If you receive a damaged or incorrect order, please contact our support team. We will assist you promptly.

12. How can I contact Spark Mall?

You can contact us through the support information provided on our website. 

Contact Details:

Business name: Spark Mall

Phone number: +1 (272) 390-8311

Business Email: support@sparkmall.us

Physical Address: 3322 4th St, Los Angeles CA 90020, United States